Integration · Job management
One of Australia's most popular field service platforms, built for plumbing, electrical, HVAC, cleaning and the trades that work job by job. Tradie Office Pro reads and writes to it natively, so the customer side of every job is handled from one place.
ServiceM8
Job 4821
One job in ServiceM8. The office side handled around it.
Powering trade businesses across Australia
The job gets done in ServiceM8. The quote follow-up, the on-the-way text, the review ask and the twelve-month reminder are what fall through, because nobody in the office has time to chase them. Tradie Office Pro listens to ServiceM8 and runs that side for you.
What syncs
What Tradie Office Pro creates, updates and looks up inside ServiceM8, and which ServiceM8 events fire a workflow in the office. Automatically, without your office staff touching anything.
Pushing data into ServiceM8
New leads in Tradie Office Pro create the client record in ServiceM8 instantly. No copy-paste from the office.
Jobs created with full descriptions, addresses and client details, straight from CRM workflows or online bookings.
New customers and their first job created in a single step.
Draft and send quotes through ServiceM8 without anyone leaving Tradie Office Pro.
Status changes, notes and scheduling flow back so techs never see stale data.
Pull existing client, job or quote details into your CRM workflows on the fly.
Live events from ServiceM8
The office knows the moment a job is queued or assigned in ServiceM8. The pipeline updates instantly.
The customer's on-the-way SMS fires the moment a tech goes en route. Job status follows them in real time.
Fires the Google review request the moment the job is marked complete, with the referral invite a week later and the 12-month reminder queued.
Know the moment a customer opens a quote, and chase it before they go cold.
The thanks-for-accepting SMS fires automatically. An internal alert if it's declined.
Receipt SMS, payment chase sequences and pipeline financial status, all driven from real ServiceM8 invoice events.
How it works
You authorise the ServiceM8 connection through ServiceM8's own sign-in. Read and write access is scoped to what you approve, and you can revoke it any time.
Our Australian team maps the workflows to how you actually run jobs, and migrates your existing customers, open jobs and pipeline stages.
Most setups are live within 14 days. Your techs keep ServiceM8 exactly as it is, we train the office, and we stay on as ongoing support.
FAQ
The short answers on how Tradie Office Pro and ServiceM8 work together.
No. Your team keeps working in ServiceM8 exactly as they do today. Tradie Office Pro reads and writes to ServiceM8 in the background. Nothing changes about the way the field or office staff use the job software itself.
Yes. Changes in ServiceM8 fire a live webhook to Tradie Office Pro, and changes made in Tradie Office Pro write straight back to ServiceM8. No nightly batches, no Zapier glue.
Your existing customers, open jobs and pipeline stages are migrated during onboarding, so the lifecycle automations have the picture from day one.
It depends on team size and which integrations you need. We quote on the call.
Events queue and resync when ServiceM8 comes back online.
Join Australian trade businesses who've stopped working weekends. 30-minute walkthrough. No pitch deck. We'll show you the platform wired into your real stack.
