Toolbelt AI

The sales rep
that never sleeps.

An always-on AI inside Tradie Office Pro that answers the new enquiry, follows up the cold lead and wakes the old one, by SMS. Sounds like one of your team. Hands off the second a human's needed.

Book a 30-minute demo See how it runs
  • Most setups are live within 14 days
  • Australian team
  • No pitch deck
Toolbelt AI · on 11:42 PM · Office closed
PlaySpeed-to-Lead
GoalBook it
    Reading the enquiry
    Dave · Mobile11:42 PM
      An Australian tradie reading SMS replies on his phone in the cab of his ute at golden hour

      How it runs

      Six things it does, in the order they happen.

      Pick a play and a goal, and it takes the conversation from there: opens like a team member, reads each reply, nudges once or twice, and steps aside the moment a person is needed. Every word lands on the customer record.

      01 / Pick a play

      Proven plays, ready to go live today.

      Each play ships with the opening message, the qualifying questions and the prompts already dialled in for trade work. Fill in a few details about your shop, pick which leads it runs against, and turn it on.

      • Speed-to-Lead, for the brand-new enquiry that needs a reply in seconds
      • Database reactivation, for the old leads and past customers gone quiet
      • Cold follow-up, for the enquiry that didn't get a reply the first time around
      See the plays
      Play picker · 3 plays01 / 06
      Tablet mockup of the play picker: Speed-to-Lead, Database reactivation and Cold follow-up cards, each with a go-live button
      02 / Pick a goal

      Book it. Link it. Or tee up a callback.

      Every play is wired to one outcome. The AI doesn't try to do everything. It pushes the conversation toward the result you chose, then steps back out of the way.

      • Book it live in your calendar, inside the SMS thread
      • Send your booking link and let the lead self-book
      • Capture the best time to call and tee it up for the office
      See live booking
      One goal per play02 / 06
      Laptop mockup of the goal setting: Book it live, Send a booking link, Find a callback time
      03 / Talk

      Sounds like one of your team, not a bot.

      The AI roleplays as a named team member and opens with a natural identity check before it pitches. It reads the room: a keen reply, a polite no, or a quick "what's it cost?" all get handled differently. You can split-test two openers to see which one your customers actually reply to.

      • Talks like a tradie, not a SaaS bot
      • Reads each reply and answers in tone with what the lead actually said
      • Split-test two openers and let the winner take over
      See it in action
      Opener · split-tested03 / 06
      Phone mockup of Toolbelt AI opening with an identity check and replying in the tone of a team member
      04 / Follow up

      A gentle nudge, then it backs off.

      If the lead doesn't reply, the AI sends a couple of polite nudges over the following days. The moment they reply, every queued nudge cancels itself. If a thread turns hostile or someone says stop, the AI exits gracefully instead of keeping at it.

      • Automatic follow-up nudges, cancelled the moment the lead replies
      • Every inbound is read for tone, so hostile threads end with grace
      • Opt-out wording is detected automatically and the AI stops
      • A hard cap on conversation length, so nothing ever loops forever
      See the safety controls
      Nudge · cancels on reply04 / 06
      Laptop mockup of the queued nudge timeline, with a nudge cancelled the moment the lead replied
      05 / Hand off

      It knows when to step aside.

      The moment a conversation needs a human, the AI tags the contact, pauses the thread and pings your team. If a team member replies first, the AI sees it and stops automatically. You never talk over the top of each other, and you never miss the urgent one.

      • Hands off the second a lead asks for a person, goes off-topic, or sounds urgent
      • Auto-pauses the second your team replies inside the conversation
      • A live board shows every conversation in flight, ready for you to take over
      • You set the sending hours, the daily caps and the boundaries the AI plays inside
      See the handoff flow
      Urgent · office paged05 / 06
      Phone mockup of a conversation handed off to the team, with the AI paused and a take-over prompt
      06 / Wired in

      Lives inside your Tradie Office Pro.

      Every conversation, every answer, every booking goes straight onto the customer record. The office never wonders what was said, the field never has to re-ask. And it plugs into your calendar so the AI only ever offers a slot that actually exists.

      • Plugs into your live calendar so the AI books real slots, not made-up ones
      • Pulls answers out of the chat and onto the customer record automatically
      • Answers common questions on its own, no escalation needed
      • Full audit trail of every message and every handoff, inside Tradie Office Pro
      See the platform
      Saved on the record06 / 06
      Laptop mockup of the customer record with answers captured from the chat and the booking on the calendar

      The boundaries you set

      You draw the lines. It stays inside them.

      Sending hours, daily caps, conversation length, opt-outs, tone and the handoff triggers are all yours to set. Every message and every handoff is logged on the customer record, so you can review anything, any time.

      Sending hours
      You set the window.Replies from leads outside it get queued and answered the moment the window opens again.
      Daily caps
      You set the ceiling.The AI plays inside the daily caps and the boundaries you give it.
      Conversation length
      A hard cap on every thread.Nothing ever loops forever.
      Opt-out wording
      Detected automatically.Someone says stop, the AI stops.
      Hostile reply
      Read for tone.The thread ends with grace instead of a nag.
      Needs a human
      Hands off on the spot.A lead asks for a person, goes off-topic or sounds urgent: it tags the contact, pauses the thread and pings your team.
      Your team replies first
      The AI sees it and pauses.Nobody talks over the top of each other. One click to hand it back.
      Every message
      Logged end to end.A full audit trail of every message and every handoff, inside Tradie Office Pro.

      Part of the platform

      One of thirteen modules, wired into your real stack.

      Toolbelt AI sits inside Tradie Office Pro, between your job management system and your customers. Native integrations with ServiceM8, Simpro, AroFlo, Fergus, WorkflowMax, Ascora, Xero and Pylon. No Zapier, and your techs keep the app they use today.

      See all integrations
      • ServiceM8ServiceM8
      • SimproSimpro
      • AroFloAroFlo
      • FergusFergus
      • WorkflowMaxWorkflowMax
      • AscoraAscora
      • XeroXero
      • PylonPylon

      FAQ

      Questions tradies actually ask.

      The short answers. If you want the long ones, book a 30-minute demo and we'll walk you through a live conversation.

      What if it says the wrong thing?

      It's built to hand over, not to win the argument. The AI exits the moment a thread turns hostile, the second a lead asks for a human, or any time a question goes outside what it knows. Every conversation is logged end to end so you can review anything, any time.

      Will it spam my leads?

      No. You set the sending hours, the daily caps and the maximum length of any single conversation. Opt-out wording is detected automatically and the AI stops. A hostile reply ends the thread gracefully instead of nagging.

      Will I have to train it for my business?

      No. Pick a play, fill in a few details about your shop, and turn it on. Each play ships with the opening message, qualifying questions and prompts already dialled in for trade work.

      What if I want to take over a conversation?

      Just reply from your phone. The AI sees you've stepped in and pauses automatically for that lead so you never talk over the top of each other. One click to hand it back when you're done.

      Does it work outside business hours?

      Yes. It is always on, but you decide the sending window, for example 7am to 9pm local, weekends optional. Replies from leads outside the window get queued and answered the moment the window opens again.

      Will it sound like a robot?

      No. The AI roleplays as a named member of your team and writes in plain Australian English. It reads each reply and answers in tone with what the lead actually said. You can split-test two openers and let the winner take over.

      Built for Australian tradies.

      Join Australian trade businesses who've stopped working weekends. 30-minute walkthrough. No pitch deck. We'll show you the platform wired into your real stack.

      Book a demo Contact us